Refund & Cancellation Policy
Clear and fair policies for refunds, cancellations, and service modifications.
Policy Overview
At SSIT, we strive to provide exceptional services and products. This policy outlines our refund and cancellation procedures to ensure transparency and fairness for all our clients. Please read this policy carefully before making any purchases or commitments.
Refund Policies by Service Type
Software Products & Licenses
Subscription Services
- 30-day money-back guarantee for new subscriptions
- Pro-rated refunds for annual subscriptions (first 60 days)
- Monthly subscriptions can be cancelled anytime
- No refund for partial months after cancellation
One-time Licenses
- 14-day refund window from purchase date
- Must be unused and uninstalled
- Custom licenses are non-refundable
- Volume licenses subject to separate terms
Hardware Products & Devices
Standard Products
- 30-day return window for unopened items
- 15-day return for opened items in original condition
- Customer pays return shipping costs
- Restocking fee may apply (15% for opened items)
Custom Hardware
- Custom-built devices are non-refundable
- Defective items covered under warranty
- Design changes after approval incur additional costs
- Cancellation before production: 50% refund
Professional Services
Consulting & Development
- Refunds based on project milestones
- Unused hours refundable within 90 days
- Completed work is non-refundable
- Cancellation requires 30-day notice
Training Programs
- Full refund if cancelled 14 days before start
- 50% refund if cancelled 7 days before start
- No refund for cancellations within 7 days
- Course materials are non-refundable
Cancellation Process
Important Notice
All cancellation requests must be submitted in writing through our official channels. Verbal cancellations are not accepted and will not be processed.
Submit Request
Email support@sensesemi.in or use our online cancellation form with your order details.
Confirmation
Receive confirmation within 24 hours with cancellation details and any applicable fees.
Processing
Refunds processed within 5-10 business days to your original payment method.
Refund Processing Timeline
Non-Refundable Items & Services
The following items are not eligible for refunds:
- Custom software development (completed work)
- Personalized training materials
- Third-party software licenses
- Consulting hours already utilized
- Digital downloads after access
- Services already rendered
- Damaged items due to misuse
- Items purchased with special discounts ( `>` 50% off)
Dispute Resolution
If you're not satisfied with our refund decision, we offer a fair dispute resolution process:
Step 1: Internal Review
Request a review by our customer service manager within 30 days.
Step 2: Executive Review
Escalate to executive team if not resolved within 14 days.
Step 3: Mediation
Independent mediation available for unresolved disputes.
Special Circumstances
Extended Refund Eligibility
- Medical emergencies (with documentation)
- Natural disasters affecting business operations
- Technical issues preventing service use
- Significant service changes or discontinuation
Goodwill Gestures
- Service credits for inconvenience
- Extended trial periods
- Complimentary support hours
- Upgrade discounts for future purchases
International Customers
Additional considerations for international customers:
- Currency: Refunds issued in original payment currency
- Exchange Rates: Fluctuations may affect refund amounts
- Banking Fees: International transfer fees may be deducted
- Local Laws: Consumer protection laws may provide additional rights
- Tax Implications: Customers responsible for local tax obligations
Need Help with Refunds or Cancellations?
Our customer service team is here to help you with any questions about refunds or cancellations.
Refund Department
support@sensesemi.in
Phone Support
+91 85208 70911
Monday - Saturday: 9 AM - 6 PM IST
Live Chat
Available on our website
24/7 automated support
Response Time
Email: Within 24 hours
Phone: Immediate assistance