Terms of Service
Legal terms and conditions governing the use of our services and products.
Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and SSIT ("Company," "we," "our," or "us") regarding your use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Definitions
"Services"
All products, software, consulting, training, and support provided by SSIT.
"User" or "You"
Any individual or entity that accesses or uses our services.
"Content"
All information, data, text, software, graphics, or other materials.
"Account"
Your registered user account for accessing our services.
Acceptance and Eligibility
Age Requirements
You must be at least 18 years old or have parental consent to use our services.
Legal Capacity
You must have the legal authority to enter into this agreement.
Compliance
You agree to comply with all applicable laws and regulations.
Account Registration and Security
Your Responsibilities
- Provide accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of unauthorized access
- Keep your account information up to date
- Use strong passwords and enable two-factor authentication
Prohibited Activities
- Creating multiple accounts without permission
- Sharing account credentials with others
- Using false or misleading information
- Impersonating another person or entity
- Circumventing security measures
Service Usage and Restrictions
Permitted Uses
- Use services for legitimate business purposes
- Access and use content in accordance with license terms
- Integrate our APIs according to documentation
- Create derivative works where explicitly permitted
Prohibited Uses
- Reverse engineer or decompile software
- Distribute or resell services without authorization
- Use services for illegal activities
- Attempt to gain unauthorized access
- Interfere with service operation
- Upload malicious code or viruses
- Spam or send unsolicited communications
- Violate intellectual property rights
- Collect user data without consent
- Exceed usage limits or quotas
Payment Terms and Billing
Subscription Services
- Payments due in advance for subscription periods
- Automatic renewal unless cancelled
- Price changes with 30-day notice
- Taxes additional where applicable
- Late payment fees may apply
- Service suspension for non-payment
- Refunds per our Refund Policy
- Currency conversion at current rates
Professional Services
- Invoices payable within 30 days
- Milestone-based payments for projects
- Travel expenses billed separately
- Change orders require written approval
- Time tracking for hourly services
- Minimum billing increments apply
- Cancellation fees may apply
- Disputes must be raised within 30 days
Intellectual Property Rights
Our Rights
SSIT owns all rights, title, and interest in our services, including:
- Software, algorithms, and source code
- Trademarks, logos, and brand elements
- Documentation and training materials
- Proprietary methodologies and processes
Your Rights
Subject to these Terms, we grant you a limited, non-exclusive license to:
- Use our services for your internal business purposes
- Access and use content provided through our services
- Create derivative works where explicitly permitted
- Integrate our APIs according to documentation
User Content
You retain ownership of content you create or upload. By using our services, you grant us a license to use, store, and process your content as necessary to provide our services.
Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
- Data encryption in transit and at rest
- Regular security audits and assessments
- Compliance with applicable privacy laws
- User control over personal data
- Data breach notification procedures
- Third-party data sharing limitations
- Data retention and deletion policies
- International data transfer safeguards
Service Availability and Support
Service Level
- 99.9% uptime target for cloud services
- Scheduled maintenance with advance notice
- Emergency maintenance as needed
- Service credits for significant outages
Support Services
- Technical support during business hours
- Online documentation and resources
- Community forums and knowledge base
- Premium support options available
Disclaimers and Limitations
DISCLAIMER OF WARRANTIES
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SSIT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE.
Termination
By You
You may terminate your account at any time through your account settings or by contacting us.
By Us
We may terminate or suspend your access for violations of these Terms or other legitimate reasons.
Effect of Termination
Upon termination, your right to use our services ceases, and we may delete your data after a reasonable period.
Governing Law and Disputes
Governing Law
These Terms are governed by the laws of the State of AP, without regard to conflict of law principles.
Jurisdiction
Any disputes shall be resolved in the courts of Mangalagiri.
Dispute Resolution
- Good faith negotiation first
- Mediation if negotiation fails
- Binding arbitration for unresolved disputes
- Class action waiver applies
Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by:
- Posting updated Terms on our website
- Sending email notifications to registered users
- Displaying prominent notices in our services
- Requiring acceptance for significant changes
Your continued use of our services after changes become effective constitutes acceptance of the updated Terms.
Questions About These Terms?
If you have questions about these Terms of Service, please contact our legal team.
Legal Department
support@sensesemi.in
Mailing Address
N504, North Block, Likitha Pride, Near APIIC,
Mangalagiri, Guntur District,
Andhra Pradesh - 522503
Phone
+91 85208 70911
Business Hours
Monday - Saturday: 9 AM - 5 PM IST